Terms and Conditions
Check-in ProcedureCheck in instructions are emailed to you after final payment is received. Every effort is made to have each home ready by check-in time, but no guarantee is made as to the exact time of occupancy. Housekeeping and maintenance personnel must provide services between occupancies for each home in order to prepare the home for incoming guests. Sometimes, due to unforeseen circumstances, housekeeping and/or maintenance services may not be completed by your 4pm check-in time. This situation rarely occurs, however, we apologize in advance if the is situation happens to you.
Late Departure
If you need a LATE CHECK-OUT on the date of departure, this must be scheduled prior to your arrival on island. The Cost is one-half the nights rental rate plus tax. A late check-out allows you to stay in the home until 10:00 PM. And the cleaning will be scheduled for the following day. This is only possible when there is NOT a new guest arriving on the same day.
Payment Policies
The credit card you provide will be used unless other arrangements are made. Rates are subject to taxes and fees 17.962%. All rates, fees and policies are subject to change without notice.
Cancelations/Refunds/Deposits
No refunds for late arrivals, early departures, or for leaving the home for mechanical failure of non-essential items. Management reserves the right to terminate your contract with no refund if any rules set forth have been ignored.
Travelers who cancel at least 60 days before check-in will get back 100% of the amount they've paid. If they cancel after that point, they will not get a refund.
Online reservations (available 24/7) are subject to the approval of our reservation desk. A $250 non-refundable deposit is required for website reservations. The $250 deposit will be applied to your nightly rent.
However, if you choose to cancel your reservation, the $250 becomes a non-refundable cancellation Fee.
Travel Insurance
When you purchase Travel Insurance, this is a purchase and not a deposit, and is non-refundable.
CC Fees
Our Domestic Credit Card processing fee is 4%. International credit cards and AMEX will incur a 4.5% cc processing fee.
Cleaning Fee
Your home is stocked for your arrival with paper products including tissue, toilet paper, paper towels, napkins, laundry, and dish detergent. See amenities list for more details. Beds are ready and made for your arrival except the following: futons, sofa sleepers and air mattresses.
Please leave the home in the same general condition as it was when you arrived. Staff will arrive after your departure to thoroughly clean and inspect the home. All food and drink spills should be cleaned up as they occur. Food and drink spills on carpet are considered to be damage, not normal wear and tear. Additional housekeeping charges may also be added in the occurrence of more than normal "wear and tear".
Security Deposit
Our housekeeping staff works to prepare each home in preparation for your arrival. You may be charged the $350.00 security deposit in the event of a violation of our "no smoking" or "no pet" polices or incidental damages which occurred during the tenancy. Additional housekeeping charges will be applied in event for the need of excessive cleaning by our staff and the occurrence of exceeding the maximum occupancy of the home. We supply a departure procedure checklist in each home; these rules must be followed to avoid extra charges.
Pet Policy
Due to owner's & guests allergies these homes DO NOT allow pets...big or small
Should we discover a pet has been/is in the home without prior approval, you will be charged a fee for pest control, and a deep clean, usually resulting in a $350 cleaning fee.
Smoking Policy
ABSOLUTELY NO SMOKING IS ALLOWED IN ANY OF OUR HOMES
Smoking will result in a $350 cleaning fee.
Quiet Hours
9:00 PM – 8:00 AM - Monitored and Enforced. Hot tub and pool use is allowed between the hours of 8 am and 10:00 pm. Please respect the desire of our full time residents and other guests in honoring quiet time.
General Policies
Primary registered guest is responsible for any expenses incurred during the visit, including but not limited to loss and damages, accident or injury to person, or loss sustained while visiting the home. Occupancy for each home is strictly enforced and fines will be assessed for exceeding the number of allowed guests.
Guest acknowledges and authorizes Dream Vacations Kauai (DVK) to charge Guest’s credit card for all damaged and/or missing items to the premises while occupied by the guest. If cost of extra cleaning, replacement or repairs exceeds the guest’s credit card limit, guest agrees to pay the difference to DVK.
Dream Vacations Kauai (DVK) reserves the right to enter the premises, if need arises, without guest permission. DVK will make every effort to contact the guest as to the purpose and duration we are to be in the home.
DVK and homeowners disclaim all liability for injury, loss, or damage. DVK will be held harmless from claims arising out of use of home. DVK is an agent for the owner, not an owner nor a tenant. As agent, DVK has the authority to act in the best interest of the home owners in any and all situations. Each home is privately owned, including furnishings.
Dream Vacations Kauai's homes are part of a residential neighborhood. They require complete sensitivity to full-time neighbors and residents. Each home belongs to a loving family and they ask for your care and kindness.
